These Terms and Conditions govern enrolment onto any course, workshop, certification programme, mentoring programme or continuing professional development (CPD) activity delivered by Equilibrium Pilates Education Limited ("the Company", "we", "us", "our").
By enrolling on a course, making a payment or accessing any learning materials, you ("the Learner") confirm that you have read, understood and agree to these Terms. Together with our Privacy Policy, Terms of Use and any course-specific information published at the time of booking, these Terms form the contract between you and Equilibrium Pilates Education Limited.
1. Enrolment
1.1 Your place on a course is confirmed when:
full payment has been received; or
the required deposit has been paid and an agreed instalment payment plan has been accepted by the Company.
1.2 All enrolments are subject to availability and written confirmation by the Company. 1.3 We reserve the right to refuse or cancel an enrolment where:
entry requirements have not been met;
prerequisite qualifications cannot be verified;
information supplied during enrolment is inaccurate or misleading; or
we reasonably believe the course is not suitable for the applicant.
2. Consumer Cancellation Rights
Where you enrol online or by other distance means, you may have statutory cancellation rights under the Consumer Contracts Regulations 2013. By requesting immediate access to online learning materials, digital content or commencement of your course before the expiry of the statutory cancellation period, you expressly request that we begin supplying the services immediately and acknowledge that your statutory cancellation rights may be reduced or lost once digital content has been accessed or the course has commenced.Nothing within these Terms affects your statutory legal rights.
3. Course Fees and Payment
Course fees are published on the relevant course information page or confirmed during the enrolment process. Where an instalment payment plan is agreed, this is simply a method of paying the total course fee over time and does not constitute a monthly subscription. Once your enrolment has been confirmed, you become contractually responsible for payment of the full course fee.
4. Payment Commitment
By enrolling on a course you acknowledge and agree that:
your place has been reserved exclusively for you;
tutors, venues, administration and course resources are planned based on confirmed enrolments;
online learning materials and educational resources may be made available before practical training begins.
For these reasons, once the course has commenced, the full course fee remains payable regardless of:
attendance;
withdrawal;
course completion;
examination results;
changes in employment;
illness or injury;
personal or financial circumstances.
5. Instalment Payments
Instalment amounts and payment dates will be confirmed during enrolment. It is the Learner's responsibility to ensure sufficient funds are available and that payment details remain valid throughout the payment period. Failure to complete the course does not cancel any remaining instalments due.
6. Missed Payments
If a payment is overdue, the Company may, without prejudice to any other rights:
suspend access to online learning materials;
suspend access to live teaching sessions;
postpone marking of coursework;
withhold assessment results;
withhold certification.
Suspension of course access does not remove the Learner's contractual obligation to pay the outstanding balance. Payments outstanding for more than five days may incur a £25 administration fee. Outstanding debts may be referred to a debt recovery agency or pursued through legal proceedings. The Company reserves the right to recover any reasonable costs incurred in recovering unpaid fees where permitted by law.
7. Cancellation, Withdrawal and Refunds
The deposit paid upon enrolment is non-refundable. If a Learner chooses to withdraw before the course has commenced, any refund will be considered in accordance with the Company's Booking, Cancellation and Refund Policy. Once the course has commenced, no refund will normally be given and the remaining course fee remains payable. Failure to attend classes, practical weekends or online sessions does not constitute cancellation of the contract.
8. Transfers and Deferrals
Requests to defer or transfer to another cohort must be submitted in writing. Approval is entirely at the discretion of the Company and cannot be guaranteed. Where approved:
an administration fee may apply;
only one transfer will normally be permitted;
any increase in course fees must be paid before the new course commences.
9. Course Delivery
Courses may include:
online learning;
live online teaching;
face-to-face practical training;
recorded teaching sessions;
assessments;
coursework;
case studies;
mentoring.
The Company reserves the right to make reasonable changes to tutors, venues, course content, learning materials, assessment methods, course schedules or delivery methods where necessary to maintain educational quality or respond to unforeseen circumstances.Such changes shall not normally constitute grounds for cancellation or refund.
10. Attendance
Learners are expected to attend all scheduled practical training and live teaching sessions. Where attendance requirements are not met, additional mentoring, catch-up sessions or reassessment fees may apply before certification can be awarded. 11. Online Learning Access
Course access is granted solely to the enrolled Learner. Login details must not be shared. Unless otherwise stated, access to online learning materials is available for up to twelve months from the course start date. Access periods may differ between programmes.
12. Assessments and Academic Integrity
Learners must complete all required assessments honestly and independently. Academic misconduct includes, but is not limited to:
plagiarism;
copying another learner's work;
falsifying logbooks or case studies;
impersonation;
collusion;
submitting work produced primarily by artificial intelligence where this has not been authorised.
Artificial intelligence tools may be used only where expressly permitted by the Company. Learners remain responsible for ensuring all submitted work accurately reflects their own knowledge, understanding and professional competence.Academic misconduct may result in assessment failure, removal from the course and refusal of certification.
13. Certification
Certificates will only be issued once:
all course fees have been paid;
all assessments have been successfully completed;
attendance requirements have been satisfied; and
all required coursework has been submitted.
Successful completion of a course does not guarantee employment, insurance acceptance, professional registration or membership of any external organisation.
14. Student Conduct
Learners are expected to behave professionally and respectfully at all times. The Company reserves the right to remove any Learner whose behaviour is abusive, discriminatory, threatening, disruptive or otherwise unacceptable. Removal from a course under this clause shall not entitle the Learner to a refund.
15. Practical Training
Participation in practical sessions is undertaken at the Learner's own risk. Learners must inform the Company of any injury, illness, disability or medical condition that may affect their participation so that reasonable adjustments can be considered where appropriate. Learners remain responsible for exercising within their own capabilities and following tutor instructions at all times.
16. Professional Responsibility
Following completion of a course, Learners remain responsible for practising within their own professional scope of practice. The Company accepts no responsibility for professional decisions or treatment provided by Learners after completing a programme.
17. Intellectual Property
All course materials, manuals, presentations, videos, recordings, teaching resources, assessments, class plans, educational frameworks and associated content remain the intellectual property of Equilibrium Pilates Education Limited. Learners may use the knowledge and skills gained during the course within their own professional practice but may not reproduce, adapt, distribute, publish, sell, teach from or otherwise commercially exploit any part of the Company's proprietary educational content without prior written permission. Recording teaching sessions, copying materials or sharing online content with third parties is strictly prohibited.
18. Limitation of Liability
To the fullest extent permitted by law, the Company's liability is limited to the amount of course fees paid by the Learner. The Company shall not be liable for loss of earnings, business interruption, loss of professional income, travel expenses, accommodation costs or any indirect or consequential loss. Nothing within these Terms excludes liability where such exclusion would be unlawful.
19. Data Protection
Personal information will be processed in accordance with the Company's Privacy Policy and applicable UK data protection legislation.
20. Force Majeure
The Company shall not be liable for delay, postponement or cancellation resulting from circumstances beyond its reasonable control, including severe weather, natural disasters, pandemics, government restrictions, technology failures, venue closures or tutor illness. Where reasonably possible, alternative arrangements will be offered.
21. Cancellation by the Company
If the Company cancels a course before it commences, Learners will be offered either:
a full refund of monies paid; or
transfer to a future course.
The Company's liability shall be limited to the course fees paid and shall not extend to travel, accommodation or other incidental expenses.
22. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.